Short answer: you can buy a Delhi Metro ticket at the station or on your phone. At the station, the Customer Care Centre or ticket window gives you a paper QR ticket. On your phone, DMRC's Delhi Metro Sarthi app, DMRC's WhatsApp chat and several other apps give you a mobile QR ticket. MyMetro does not sell tickets. To see the fare first, use the fare calculator.
What a QR ticket is
A QR ticket is a square code, printed on paper or shown on your phone. You hold it at the scanner on the fare gate. DMRC's page says: "Present the same QR code on the AFC gate scanner to make entry & exit."
Every official way, at a glance
| Way | Where | What you get |
|---|---|---|
| Station counter | Customer Care Centre or ticket window | Paper QR ticket |
| DMRC's app | Delhi Metro Sarthi | Mobile QR ticket |
| Send "Hi" to 9650855800 | Mobile QR ticket | |
| Apps on DMRC's list | Paytm, One Delhi, Amazon Pay, PhonePe | Mobile QR ticket |
| IRCTC | For Indian Railway passengers only | QR code with the rail booking |
| Apps on the ONDC network | See the list below | Mobile QR ticket |
At the station: paper QR ticket
- Buy it at the Customer Care Centre or the ticket window. DMRC's October 2023 release also names Ticket Vending Machines for QR tickets.
- You can enter only at the station that issued it.
- It is valid for the business day of issue.
- Time allowed in the paid area: up to 180 minutes between two stations, 20 minutes if you enter and exit at the same station.
- Keep it till the end of your journey. There is no duplicate if you lose it.
- In May 2023 DMRC said a phone photo or copy of a paper QR ticket is not a valid ticket.
- In May 2023 DMRC also said you must enter within 60 minutes of the ticket being issued, or it becomes invalid with no refund. DMRC's current Paper QR page does not state this, so enter soon after you buy.
On your phone
DMRC's page gives these steps:
- Delhi Metro Sarthi: click "Book QR Ticket".
- WhatsApp: send "Hi" to 9650855800 to start the chatbot. Open the chat.
- Paytm: click "Delhi Metro", then "Metro Ticket".
- One Delhi: click "Tickets", then "Metro Tickets".
- Amazon: click Amazon Pay, then "Delhi Metro QR Ticket".
- PhonePe: click Travel & Transit, then Metro, then "Delhi Metro".
Then choose your two stations and the number of passengers, pay, and get the QR code. You pay DMRC or the app, not MyMetro. DMRC's own page qrticket.dmrc.org/qrapp links to five of them: Delhi Metro Sarthi, WhatsApp, Paytm, PhonePe and Amazon Pay.
On 15 May 2025 DMRC announced it had joined the ONDC network and named more apps: Chartr, EaseMyTrip, Google Maps, Highway Delite, Miles & Kilometres (via Telegram), NammaYatri, OneTicket, Rapido, Redbus, Tummoc and Yatri Railways. In November 2024 DMRC said the RRTS Connect app also sells Delhi Metro QR tickets. DMRC's site does not state whether each of these apps still sells tickets today.
WhatsApp: what DMRC announced
On 5 October 2023 DMRC said: up to 6 QR tickets at a time; booking from 6 am to 9 pm on all lines and 4 am to 11 pm on the Airport Line; no cancellation; a marginal convenience fee on credit and debit cards, none on UPI. DMRC's site does not state the fee amount. For the Airport line, DMRC's current page says QR tickets are sold from 4 am till 10 minutes before the last advertised train. DMRC's site does not state whether the 6 am to 9 pm hours for other lines still apply.
Rules for a mobile QR ticket
- Enter only at the station you selected.
- Exit at the selected station, at a station before it, or at a station with the same fare.
- You can buy the next ticket only after you have exited with the last one, or it has expired.
- If your phone is lost, out of battery, broken or hung, DMRC's page says: "Commuter will be considered as without ticket".
- Paid but no ticket came? Complain in the app's support section or at pcms.dmrc.org/careqr. DMRC says the refund takes 3 to 7 business days.
| Fare, Monday to Saturday | Fare, Sunday and national holiday | Time allowed in paid area |
|---|---|---|
| ₹11 and ₹21 | ₹11 | 65 minutes |
| ₹32 | ₹21 | 65 minutes |
| ₹43 | ₹32 | 100 minutes |
| ₹54 | ₹43 | 180 minutes |
| ₹64 | ₹54 | 180 minutes |
Same station entry and exit: 20 minutes. On the Airport Express Line the limits are 65 minutes between two stations and 30 minutes at the same station, with at most 6 passengers per booking.
Are tokens still sold?
DMRC's Ticket page lists no token. In May 2023 DMRC said: "The concept of issuing tokens will be gradually phased out". DMRC's site does not state the date tokens stopped, or whether any station still issues them. Ask at the Customer Care Centre.
If you travel often
DMRC's Ticket page also lists the Smart Card (₹150: ₹50 security deposit plus ₹100 value, with at least 10% off every journey), the National Common Mobility Card, the Tourist Card (₹200 for one day, ₹500 for three days, not valid on the Airport Express Line) and a Virtual Smart Card in the Sarthi app.
Sources and date checked
All read on 10 November 2026. DMRC helpline: 155370.
- DMRC: Ticket
- DMRC: App based QR Ticketing
- DMRC: Paper QR Ticket
- DMRC: QR ticketing on the Airport line
- DMRC: Smart Card and Tourist Card
- DMRC press release, 8 May 2023 (paper QR, tokens)
- DMRC press release, 5 October 2023 (WhatsApp)
- DMRC press release, 10 July 2024 (IRCTC)
- DMRC press release, 19 November 2024 (RRTS Connect)
- DMRC press release, 15 May 2025 (ONDC apps)
- WhatsApp's page for 9650855800, shown as "Delhi Metro Rail Corporation" with a verified tick
MyMetro is not affiliated with DMRC. Check with DMRC before you travel.