Helpline and official contact

Customer Service Centre phone printed in the FAQ: 08069651515.
Customer care email printed in the FAQ: customercare@ncrtc.in.
Use the Help Call Point on the concourse or platform in an emergency at a station.
Passenger Emergency Communication Units in each coach reach the train operator.
Delay information is on station information desks, the app, social media and the passenger website.

Source: Namo Bharat: FAQs. Checked on 12 Nov 2026.

Source note: FAQ feed, no date printed; checked 12 Nov 2026.

Source: ncrtc.in (Namo Bharat and Meerut Metro), checked on 11 Nov 2026. Five station positions are from OpenStreetMap contributors (ODbL).

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